How can we help you?
Browse technical documentation, find answers for common setup questions, or submit a ticket directly to our engineering desk.
Licensing & Activations
Key generation, activation limits, multisite behavior, and subscription renewal.
AI Provider Setup
Connecting your own API keys for Gemini, OpenAI, Claude, and rate limit tuning.
WooCommerce Sync
Catalog indexing, stock lookups, cart automation, and product recommendations.
Diagnostics & Logs
Offline fallback inspect, server health checks, and connection troubleshooting.
Knowledge Base & Documentation
Technical articles, integration tutorials, and verified troubleshooting procedures.
How to install Tena and activate your 16-character license key
Step-by-step walkthrough for downloading the zip from your Madar dashboard and activating on WordPress.
Connecting Google Gemini, OpenAI, or Anthropic Claude
Obtaining and saving your API keys securely inside WordPress without storing them in public repositories.
Configuring autonomous product search and cart actions
Allowing the agent to read stock status, answer catalog inquiries, and add items directly to checkout.
Managing site activations, staging environments, and unlimited licenses
How staging domains are excluded from limits, and how unlimited licenses handle multisite setups.
Resolving REST API connection timeouts and Fallback Chain logs
Understanding error codes, checking diagnostic logs under Tena -> Diagnostics, and clearing transients.
Styling the chat widget, custom greeting, and dark/light themes
Rules for free vs pro color controls, position alignment, and Elementor integration.
Open a Support Ticket
Need specialized assistance with your license or WordPress setup? Submit your inquiry to our engineering desk.